Overview

Netcore CPaaS enforces a password policy for every portal user account. Learn the password requirements and the OTP verification lockout rule for Netcore CPaaS.

Password Creation Requirements

User account passwords for the Netcore CPaaS portal must meet all of these criteria:

Minimum of 8 characters in length
At least one uppercase letter and one lowercase letter
At least one numeric character

Incorrect OTP Attempt Policy

Netcore CPaaS verifies certain actions with a one-time password (OTP) sent to the user.

After 3 incorrect OTP attempts, the account or user is locked for 10 minutes.

Once the lockout period ends, request a new OTP and try again.

Troubleshoot and FAQs

Q. What are the password requirements for my CPaaS account?

A. Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, and one number.

Q. What happens if I enter the wrong OTP multiple times?

A. After 3 incorrect OTP attempts, your account or user profile is locked for 10 minutes. Wait for the lockout to end, then request a new OTP and try again.

Q. Who do I contact if I still cannot log in?

A. Email the Support Team at [email protected]. Include your registered email ID, account name, and a brief description of the issue.