Overview

Netcore CPaaS dashboard now has Password Protection for Reports as part of our ongoing CPaaS Security Enhancements. This feature ensures that all downloaded and scheduled reports are encrypted with a user-defined file password, adding an extra layer of security to your data.

Once this feature is active on your account, any report downloaded from the CPaaS dashboard will be encrypted. The recipient must enter the configured file password to open the report.

Scope of Impact

Password protection applies to report downloads and scheduled reports across the following channels and areas:

Workflow

When a user attempts to download or schedule a report, the following flow applies:

Set up Password Protection

Follow the steps given below to set up password protection for reports.

1. Navigate your Netcore CPaaS Dashboard.
2. Click on your username on top right corner and click Profile.
3. Scroll to the Password Protection section.
4. Toggle on "Password protect downloaded reports", then click Change Password.
5. A 2-Step Verification pop-up will appear. An OTP (verification code) will be automatically sent to your registered email address.
6. Enter the code in the fields provided and click Verify.

7. Once verified, the Set File Password dialog appears.
8. Enter your new password in the File Password field.
9. Re-enter it in the Confirm Password field and click Save. ✅ Done!

A confirmation message,_"File password has been set successfully" will appear. All future report downloads will now be encrypted with this password.

Once set, the Password Protection section will display:

• The masked password (shown as asterisks)
• A Show Password button to reveal it on demand
• A Change Password button to update it
• A toggle to enable or disable the feature

Change the File Password

Users can update their file password at any time from the Password Protection section in Settings.

1. Click Change Password on the settings page.
2. A new 2FA OTP will be sent to your registered email address.
3. Enter the OTP and click Verify.
4. Set and confirm the new file password, then click Save.

Edit Reports

If you want to create a new report or edit a scheduled report, you will again be prompted to create a new password for exports.

Frequently Asked Questions (FAQs)

Q: Will old downloaded reports be affected?
A. No. Previously downloaded report files will remain unchanged. Only new downloads after the password is set will be encrypted.

Q: Is the file password the same as my login password?
A. No. The file password is a separate password used exclusively to encrypt downloaded report files. It does not affect your platform login credentials.

Q: Which file formats are encrypted?
A. All report files downloaded from the impacted areas listed in Section 2 will be password-encrypted, regardless of file format (CSV, XLSX, etc.).